I am 88 years old and a long-time customer of Rebath, and I had bought a walk-in bathtub (Model 4828ST) in every house that I lived in. I was very satisfied until this year, when I had a problem with the air bubbles system in the tub and with the automatic drain system. I called them in July of 2012, and nothing. I've continued calling and calling, and every time, I talk with this very nice lady who is trying to help me. But she can never reach anyone from the service department. They are out on the field or not in the office. Every time, I get the same answer that someone will call me back. One time, they actually did call and said that they need to order something and that when they will have it, they will let me know and schedule an appointment. But they never did. Last time I called was three days ago. When I asked to talk with the manager, the lady said that he is not in the office and that he will call me the next day. Again, nobody did.

I really like the product, and I will like to take full advantage of using it, which I can't if parts of it are not working. I also have a doctor's order of taking a jet bath twice a day, which I cannot do since they don't work. I also tried to contact a regular plumber, even though my tub is still in warranty. But I couldn't find one that knows how to deal with this product. I don't know what else to do, so maybe someone at Rebath will see this complaint and do something.

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