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April 18, 2008

Business

Software enforcer hits small business

Protecting license terms lucrative; critics say some slack is warranted
By Brian Bergstein
The Associated Press
Tucson, Arizona | Published: 11.26.2007

WASHINGTON Michael Gaertner worried that he could lose his company. A group called the Business Software Alliance was claiming that his 10-person architectural firm was using unlicensed software.

The alliance demanded $67,000 most of one year's profit or else it would seek more in court.

"It just scared the hell out of me," Gaertner said.

An analysis by The Associated Press reveals that targeting small businesses is lucrative for the Business Software Alliance, the main copyright-enforcement watchdog for such companies as Microsoft Corp., Adobe Systems Inc. and Symantec Corp.

Of the $13 million that the BSA reaped in software violation settlements with North American companies last year, almost 90 percent came from small businesses, the AP found.

The BSA is well within its rights to wring expensive punishments aimed at stopping the willful software copying that undoubtedly happens in many businesses. And its leaders say they concentrate on small businesses because that's where illegitimate use of software is rampant.

But software experts say the picture has more shades of gray. Companies of all sizes inadvertently break licensing rules because of problems the software industry itself has created. Unable or unwilling to create technological blocks against copying, the industry has saddled its customers with complex licensing agreements that are hard to master.

In that view, the BSA amasses most of its bounties from small businesses because they have fewer technological, organizational and legal resources to avoid a run-in.

In Gaertner's case, employees had been unable to open files with the firm's drafting software, so they worked around it by installing programs they found on their own, breaking company rules, he said. And receipts for legitimate software had been lost in the hubbub of running his company.

"It was basically just a lack of knowledge and sloppy record-keeping on my part," said Gaertner, who got a settlement that cost him $40,000.

Owners unaware

In the U.S., the largest software market, piracy rates have not budged since 2004. BSA critics say that is because making examples out of small businesses has little deterrent effect, since many company owners don't realize they're violating copyrights.

"If you were driving down the street and you got a speeding ticket, and there was no speed limit sign, it probably would be thrown out of court," said Barbara Rembiesa, head of the International Association of Information Technology Asset Managers.

Yet the BSA is getting more aggressive. Its CEO says software licenses are not as difficult as critics contend. It has dropped an amnesty campaign. And this year it began dangling $1 million rewards to disgruntled employees who anonymously report their bosses for using unlicensed software.

"The software vendors have every right to collect the license fees they're entitled to," said Tom Adolph, an attorney who has defended against BSA claims. "It's the tactics of the BSA that rankle me."

Much of the BSA's fight against counterfeit software and illegal copying happens overseas. In countries with the highest piracy rates, like China, the BSA pushes governments to crack down, arguing that greater respect for intellectual property would stimulate investment in their economies.

One result is that the BSA says the worldwide percentage of software that was illegitimately obtained has dropped to 35 percent, from 43 percent in 1996. However, the BSA says piracy still takes a $40 billion bite out of a $246 billion industry annually.

In the United States, where the piracy rate is a worldwide-low 21 percent, the BSA works with law enforcement and Web sites like eBay to stop suspiciously cheap software sales online.

Focus on piracy

Far more contentious, however, is its focus on forms of what it calls piracy by business users. The money harvested in these crackdowns stays with the alliance to fuel its operations.

Many BSA audits originate when a whistleblower reports that a company is brazenly copying one program onto multiple PCs. In extreme cases, the BSA will get court approval to raid companies in search of evidence.

But there are ways to get in trouble that do not begin with intentional cheating. Companies often simply fail to follow the letter of the licensing agreements that accompany software programs.

For example, if a computer is handed down from one person in an organization to another, software on the machine needs to be deleted unless the company has multiple licenses for it. But many companies forget or don't realize that, especially if the recipient of the machine would never need to use the previous owner's software.

The situation is further complicated because software licenses vary greatly. Some programs can be shared on multiple computers, or used by the same person on a home and an office computer.

Multiply such oversights by dozens of software programs, and suddenly a BSA audit can lead to a charge of big-time piracy.

BSA could help

The BSA does have some software-management tools and advice on the Web. And it recently joined with the Small Business Administration to develop educational materials about software compliance.

However, software-management gurus say the BSA could do far more to assist companies which are, after all, its members' customers.

"Instead of just being the software police, be the police in the sense of helping old ladies across the street," said Barbara Scott, a software consultant for Redemtech Inc. "The BSA could become more of a partner with organizations that they're hammering as well."