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March 08, 2009 - Content has not been altered.
[Quiltart] Skilled at tactful letter writing? |
LoieJ loiej at 2z.net
Mon Mar 2 11:12:55 EST 2009
* Previous message: [Quiltart] Skilled at tactful letter writing?
I am very good at tactful complaint letter writing. You may contact me privately for additional help. I'm also posting to the whole group so others can add their two cents worth to what I will suggest.
I have found that the best complaint letters start with some kind of compliment and/or common bond that needs to be established. For example, find something you genuinely like about the website. The common bond might be that you are sure that you both agree that it is important that the correct facts/background about both of you is published. And that you are SURE that she would want that for herself and for you.
Then you go on to establish what you feel is correct in the published information. Then what you feel is incorrect. Then correct it.
Then state what you EXPECT to happen: That she publish the correct information OR that she remove the incorrect information, etc. Whatever applies.
You mention something about correcting something you have done/said. You would need to work this into the letter as well. Not knowing the details, I'm not sure what you mean by this.
Hope this helps. I've had good results when I try to establish a commonality with the receiver of a letter rather than just lambasting the person for the errors. It is sort of like buttering the person up, but, really, trying to be genuine about this.
I had a job once where I took care of complaint letters. The nasty ones always went to the bottom of the pile.
LOiS J. G.
From: quiltart-bounces at quilt.net [mailto:quiltart-bounces at quilt.net] On Behalf Of Maria Elkins
Is there anyone who is skillful at polite, tactful letter writing who might be willing to help me?
I came across a rather libelous (quilt-related) statement about me on a website, and I want to write a clear, polite letter to the author. She makes some inaccurate assumptions about me and then makes those assumptions the basis of her statements, but she really just has a quibble over what she perceives is an mis-interpretation of a particular issue not even directly related to her. I'm happy to correct any mistakes I may have made, but I would also like her to remove the statements she made about me personally. I'd like to carefully word my letter so it won't make matters worse.
Thanks if you can help!